 #11People harmonize when they are tuned to the same frequency.  |
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The Author
Barbara Burke
The shortest route to high customer satisfaction is to make your company a great place to work. When the people who deliver service genuinely enjoy what they do, it shows.
Barbara Burke is an internationally known consultant, speaker, and author specializing in the people side of customer service management. Her consulting practice, Barbara Burke & Associates, Inc., has provided management consulting, staff development programs, and productivity assessments for contact centers since 1986. At the core of her company’s philosophy is the belief that exceptional customer service can only be achieved when the employees providing the service feel valued and engaged. Clients improve customer satisfaction, reduce operating costs, and enhance employee engagement by making their contact centers great places to work.
In the last 22 years, thousands of customer service representatives, supervisors, and team leaders have participated in her innovative training programs. As a thought leader on creating healthy, inclusive work environments, Barbara is a popular presenter and keynote speaker ( see schedule ) at customer service industry conferences. Her articles appear in both print and online publications. Over 1300 subscribers receive her Monday Aha! feature: practical workplace wisdom, and her e-newsletter, Supervisors Make a Difference: Tips & Tools for Service Professionals.
Her list of clients include: Target Corporation, Proctor & Gamble, Austin Energy, Connexus, Honeywell, Alliance Data, Tampa Electric, Portland General Electric, Estée Lauder, State of Minnesota, Progress Energy, Alltel, Cox Communications, Microsoft, Idaho Power, Otter Tail Power Company, and Omaha Public Power District.
Barbara lives in Northfield Minnesota, a small college town located a few miles south of Minneapolis. When she is not working, Barbara loves to travel, jog with her dog Layla, work in her garden, go fly-fishing, ski, write for pleasure, study Eastern religions, and work with local non-profits.