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The Book
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Synopsis
Olivia is on the verge of getting fired from her new job as a customer service representative for her local utility company. Instead of handling irate customers in a calm, professional manner, as she has been trained to do, she loses her cool and yells back at them. Desperate for help, she asks Isabel, the call center’s wise woman, for advice.
The advice Isabel offers the young woman is not ordinary. It includes a centuries-old practice for quieting her mind, which in turn leads Olivia to 22 practical insights.
Being more mindful allows Olivia to see her life with new eyes. Soon she is able to handle even the most disgruntled customer with grace and ease. By the end of the story, Olivia has learned all 22 unforgettable life lessons, or Aha!s, that become the framework for living her best life.
The 4 Elements that make this book so unique and so powerful!
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Call Centers use this amazing book in 15 Different Ways
Call Centers are using The Napkin, the Melon & the Monkey: A Customer Service Fable to make a difference in front-line employee engagement and productivity.
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