Magazine Interviews

HR Professional Review


Read the article [ PDF ]

Customer Service Newsletter


CSN Selects The Napkin, The Melon & The Monkey the year’s best customer service book
Read the article [ PDF ]

The American Gas Association Magazine


The Secret to Customer Satisfaction: Energized, engaged and empowered employees translate into happy customers. Here’s how to fire up your team!
Read the article [ PDF ]

Contact Center Pipeline


Contact Center Pipleline: Q & A with Author Barbara Burke
Read the article  [ PDF ]

Skill Sharpener


SkillSharpener offers group discussions, team building exercises using The Napkin, The Melon & The Monkey.
Read the article [ PDF ] Page 1 Page 2

The Customer Communicator


The Customer Communicator Book Review: “Unplug” to Gain More Control Over workplace Stress.
Read the article [ PDF ] Page 1 Page 2

I-35 Magazine


Read the article [ PDF ]