Magazine Interviews

HR Professional Review

Read the article [ PDF ]

Customer Service Newsletter

CSN Selects The Napkin, The Melon & The Monkey the year’s best customer service book
Read the article [ PDF ]

The American Gas Association Magazine

The Secret to Customer Satisfaction: Energized, engaged and empowered employees translate into happy customers. Here’s how to fire up your team!
Read the article [ PDF ]

Contact Center Pipeline

Contact Center Pipleline: Q & A with Author Barbara Burke
Read the article  [ PDF ]

Skill Sharpener

SkillSharpener offers group discussions, team building exercises using The Napkin, The Melon & The Monkey.
Read the article [ PDF ] Page 1 Page 2

The Customer Communicator

The Customer Communicator Book Review: “Unplug” to Gain More Control Over workplace Stress.
Read the article [ PDF ] Page 1 Page 2

I-35 Magazine

Read the article [ PDF ]