 #21Real freedom comes from letting go of the outcome.  |
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What’s New!
Monday Aha's
Author and customer care thought leader Barbara Burke is booking dates into early 2010
Make the powerful, life-changing message from her book, The Napkin, the Melon & the Monkey, 
come alive by inviting Barbara to speak at your next event. Everyone from front-line professionals to management teams come away from her presentation inspired and confident, knowing they can handle any work or life challenge with grace and ease. Presentations are available in both keynote and seminar formats and are always customized to fit each audience. Make your even extra special by including a book signing session afterward.
PDF Barbara Burke Most Popular Presentation: There is no such thing as a difficult situation!
Barbara’s schedule of appearances
Barbara’s schedule of appearances is now available on line. Check back frequently for calendar updates. If Barbara will be traveling to your area, and you would like her to stop by to visit your book club or to speak to your group, please be in touch!
Major publisher purchases the US and World rights to the book, The Napkin, the Melon & the Monkey. Hardcover release date set for February, 2010.
Publisher Hay House has purchased the rights to publish The Napkin, the Melon & the Monkey. The company plans to issue the hardcover version in February 2010, translate it into multiple languages, and distribute it throughout the World. Hay House intends to market the book both as a general self-help title and in the business motivation category. Barbara self-published the book in 2003 and since that time has sold over 5000 copies via her website, consulting assignments and speaking engagements.
” I am absolutely thrilled that my book has found a home with Hay House — a wonderful publisher who truly loves the book. Hay House believes as I do, that books that have a positive, empowering message can make a difference in the lives of people. This would never have been possible had it not been for the thousands of people who were inspired by the book and spread the word about it. Thank you!” — Barbara Burke, author
Note: The original soft-cover version of the book will be available for purchase exclusively at www.napkinmelonmonkey.com until approximately November 1, 2009. The new hard cover version will be widely available (bookstores, Amazon, etc.) in February, 2010.
A new rave review on about.com
The Napkin, the Melon & the Monkey book review
by Trisha Torrey, About.com
It is a business book, written by a consultant who works in the customer service industry. You’d think it would require quite a leap to make it apply to patient empowerment, wouldn’t you?
Call center managers and supervisors use The Napkin, The Melon & The Monkey to make a difference every day
Since the book was published in 2006 call center managers and supervisors have discovered many creative ways to utilize the the book to “Make a Difference” to improve performance, employee engagement, and improve metrics. If you are looking for inspiration or information about how others are using the book, you will want to download 15 Ways Call Centers Use The Napkin, the Melon & the Monkey to Make a Difference.
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Subscribe to Barbara’s Make a Difference E-Newsletter: Tips & Tools for Service Professionals
This gem arrives in your mailbox full of empowering ideas for being happy and successful at work and in life. Geared to call center employees — managers, supervisors, front-line reps, and call center support staff who are interested in making their center an even better place to work.